Terms & Conditions

Money back Guarantee

Every STEPHENS & KENAU™ model comes with a money-back guarantee. If you are not entirely satisfied with the model you can return it to us for a refund of the purchase price less the shipping and insurance costs. I offer this guarantee with confidence because not a single model has ever been returned in all the years that we have been in business.

We are also committed to deliver the model to you in mint condition wherever you are in the world.

Payment

We accept all major credit cards. Payment can also be by electronic bank transfer.

Terms

We require 50% deposit on acceptance of the commission and the balance when the model is complete.

Timing

It is by exception that we have completed ship models for sale. We work mostly by commission. It takes between eight to ten weeks to complete a model. Transit time is five or six working days.

Please indicate to me if you want the model delivered at a certain date in time for a birthday or any other event and we will work towards that.

Progress reports

We take a range of digital photos while the model is under construction for our records. If you like we can email these to you from time to time. While every effort will be made to keep you up to date with the progress of your model, you are welcome to contact us at any stage if you want an update. We always love to hear from our customers.

Registered and Certified

All models are registered in the names of the owners. A certificate of authenticity and registration is issued with every model.

Display Case

We can supply you with the wooden frame for a glass display case completely knocked down. This means we supply the wooden frame for the display case without the glass. You must order glass from your local glazier and assemble the case according to the instructions that comes with the frame. If you do not want to make use of this option, simply scratch it out on the invoice.

Delivery and Insurance

Packaging
We deliver our models in specially designed wooden crates. We have been delivering models in these for many years with great success.

Insurance
All our models in transit are fully insured. In the unlikely event that the model is damaged in transit, The Model Shipyard must be notified immediately. Arrangements will then be made for the model to be returned to the studio in South Africa where it will be inspected and repaired. If the model cannot be repaired to its original splendour a replacement model will be built and sent to you.

Delivery
We deliver DAP (Delivered At Place duties unpaid). This means that we deliver door-to-door. We pay for the air freight, insurance, customs clearance and final delivery to your door.

Import Duties and Taxes
We export our models under a tariff heading that is usually duty free. However this is not a guarantee because it can vary from region to region. You might have to pay VAT (Value Added Tax) or GST(General Sales Tax) depending on which tax regime prevails in your region.